Once a product is purchased from your catalog

1. You will get a notification on your seller account and an email at your registered email address.

1. Please make sure to prepare the product in the processed time that you have added for that product.

2. Once the product is prepared and packed, you may choose to either ship the product through us or you may ship by your own. 

If you choose to ship through us:

1. Within 24 hrs of receiving an order, you will get an email asking you if you want to ship through us or you want to ship on your own. 

2. You need to reply to that email informing us that you want to use our shipping services.

3. Once the product is packed, you need to update us with the measurement of the packed products, your pick up address, your name and your phone number.

4. The measurements we will need are Length, Breath, Height and Weight. Please make sure to send the picture of the measurements. (While taking the measurements, click a pick of each measurement)

5. Reply to email with information.

6. A service guy will be available at your pickup address to pick up your order as soon as possible.

7. Please note: The shipping cost will be deducted from your order amount.

If you choose to ship by your own:

1. Check the customer’s shipping address.

2. Please go to the nearest courier service provider to ship the product on the customer’s shipping address.

3. Once shipped, please update the tracking number/code and tracking url in your Sasiaa sellers account.

Follow Step 2 and 3 if you chose to ship by your own
2. To update the tracking number and tracking link:

• Click on Orders

• Click on the order number.

• You will see the order details.

• Scroll down to Shipment Tracking.

• Under shipment tracking, click the shipping icon.

• Enter “Tracking Code” and “Tracking URL”

• Click on submit. When you click on submit, the order will be marked as shipped.

Or

You can send the tracking number/ code, name of the courier service and order number to the store admin.

• We will update the tracking number and tracking url of the order, and mark as shipped.

To send the information to the store admin:

1. You can click on the bell icon, which says “Notification Board”, at the top right corner.

2. Scroll down and you will see an option of “Send Direct Message – To Store Admin”.

3. Once the delivery is completed, update the order status as completed

• Go to the “Order” section

• Click on the order

• Under “Order Status”, click on the down arrow to select “Completed”

• Click on Update 

Or

• Go to the “Order” Section

• Under the “Action” column, click on the “Mark as complete” icon.

Please note: The orders may automatically be marked as completed, within 24-48hrs after the order is delivered.