Cancellation
1. Cancellation would be accepted only within 12 hours after order is placed. Cancellation thereafter will be at the discretion of competent authority at SaSiAa.
2. For cancellation, an email must be sent to support@sasiaa.com with complete details of the purchase and reason for cancellation.
Returns
Returns only applicable for manufacturing defects or defects during transit only.
A query has to be raised within 24 hrs of the receipt of the shipment. Our policy lasts one day (24 hrs) post-delivery of the product. If one day (24 hrs) has gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the order number.
To raise a query for return, please contact at support@sasiaa.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed within 24 hours, and a credit will automatically be applied to your original method of payment, within 3-7 business days depending on your bank.
Late or missing refunds (if applicable)
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@saisaa.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sasiaa.com.
Shipping
To return the product, we will arrange a pick-up for the product from your delivery location.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary but should be exchanged within 10 business days.